Returns, Refunds & Exchanges Policy

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 
1. Change of Mind Returns

We understand that automotive projects can change. We accept change of mind returns under the following conditions:
You must contact us within 30 days of receiving your order to request a return.
Items must be unused, unpainted, unmodified, and in their original packaging, in resalable condition.
Return Shipping: The customer is responsible for all return shipping costs associated with change of mind returns.
Restocking Fee: A restocking fee of up to 15% may apply to change of mind returns to cover processing and handling.
Note: Custom-ordered parts, specially manufactured items, or clearance stock cannot be returned for change of mind.

2. Incorrectly Ordered Parts or Fitment 

Automotive parts can vary greatly across model years, trims, and manufacturing plants.
If you are unsure whether a part fits your vehicle, please contact us before purchasing.
If you ordered the wrong part by mistake, we are happy to exchange it (subject to stock availability), provided the item is returned in its original condition. Freight charges for the return and re-dispatch apply.

3. Faulty, Damaged, or Incorrect Items

If your part arrives damaged, is faulty, or is not what you ordered:
Please notify us within 7 business days of delivery with photos and a description of the issue.
If the item is deemed faulty or incorrect under the Australian Consumer Law, Repro Parts will cover all return freight costs and provide a replacement, repair, or full refund.

4. How to Initiate a Return

To start a return or exchange, please reach out to our team with your order number and details:
Email: sales@reproparts.com.au
Phone: 0424350351
Once your return is approved, we will provide you with instructions on where to send the item.